Engage Vulnerable Populations & Improve Care Coordination
Identify Medicaid members motivated to engage in their health and connect them to the appropriate resources to meet their needs. CipherHealth enables cost-effective initiatives that drive health improvement for your communities and reduce barriers to care.
One Platform For Member Management & Engagement
Purposeful outreach drives engagement with relevant and timely calls and/or texts to Medicaid members.
Targeted engagement to connect with eligible populations to improve overall health and impact HEDIS® quality metrics.
Care management solution that helps coordinate care across interdisciplinary care teams by triggering relevant workflows and interventions.
Medicaid Member Engagement
Across the Member Health Journey
Step 1
The member answers a call from a local number and hears a familiar voice checking in on them with questions to identify potential barriers to care.
Step 2
Care managers are alerted with the beneficiary’s responses and proactively address concerns while coordinating social services with community-based organizations to support the member.
Step 3
Advanced dashboards show outreach program trends and insights to help drive quality improvement programs and address state performance targets.
Close Gaps in Care
Leverage proactive, automated outreach to increase preventive screening and wellness visit rates for all members and improve HEDIS® scores
Address Social Determinants
Educate members on non-medical benefits and community resources that help mitigate economic and social barriers to care
Customized Care Coordination
Improve the coordination of interventions, member assessments, and goal setting among care teams and community-based organizations